Q. How long will it take to deliver my camera?
A. About 7 - 10 working days is the current estimate. We prepare each camera individually for you when you place your order. Small orders for accessories only should be delivered within about 5 - 7 days. We will always try to deliver earlier than these estimates, but we are often busy with multiple orders.
If you are an overseas customer, it will take a little longer. Check out our blog on international delivery status. If you want an update or delivery estimate on your order, contact us on email@example.com
Q. Is the camera shown for sale in the photos on the web site the actual camera I will receive?
A. No, the photos are of a representative example. Unfortunately we do not have time to photograph every camera. The cameras we sell are as good as, or better than, the ones shown in the photos. We do check every camera for quality, to make sure it matches the description and images. If a customer does not agree, we will offer a full refund or replacement as part of our customer satisfaction guarantee. We want you to be happy with your purchase. We do however take pictures of special one-off cameras for sale, for example a rare black Trip 35. We will state this fact in the description.
Q. What is your warranty and return policy?
We offer a full 12-month warranty. If your camera has a fault then you can return your camera for a repair, replacement or refund. We will always try to fix the problem first. If we can't then we'll offer a replacement or a refund.
If you have changed your mind or are unhappy about your purchase for any reason, then let us know and you can return the item within 30 days of purchase.
Q. I''m looking for a Trip accessory/43.5mm filter that is not shown on your web site. Do you stock other items?
A. Yes we have lots of other accessories and filters not listed here. We have leather cases, many different filters etc. Just send us an enquiry if you are looking for something: firstname.lastname@example.org
Q. What is the difference between an early and a late Trip 35?
A. Earlier Trips have a silver shutter button; later models have black buttons. Inside the camera there are a number of differences, as the camera evolved over time, parts were made from different materials. Earlier models are a fraction heavier because of the components. Early models tend to be a little more expensive due to their being harder to find in good working order. Both models are built to last though and will produce the same excellent results.
Black Trips or very early silver Trips with a 6-digit serial number are now quite rare in good working condition. We sometimes have these available on the website, but feel free to ask if we have any coming into stock by e-mailing us at email@example.com
Q. Where can I get 35mm films developed, scanned and printed?
A. Most photo labs will develop 35mm film, B & W and Colour. You can also use mail order services such as this one in London:
Q. When winding my film, it stopped at 23-24 shots when loaded with 36 exp film. Any idea what could be causing this?
If it isn't loaded securely on the take-up spool, the film can initially loosen and then expand in the take-up chamber. After quite a few shots, the film can then take up too much space in the right side of the camera and as it bunches up it eventually restricts the film being wound-on any more. Make sure you engage the perforations (preferably the 2nd one) into the 'notch' in the slot in the bottom of the take-up spool. Then wind the film on slowly whilst making sure that the perforations engage properly with the cogs, top and bottom, before shutting the back door. This should ensure you get an nice even and tight wind on the take-up spool.
Sometimes there can be damage done to the wind-on mechanism if a film gets bunched up like this and you try to force the film by winding-on when there is too much pressure. This is often noticeable by a loose wind-on thumb wheel. This would need a repair. So be careful not to wind-on when the film gets stuck. It would be better to rewind the film and start again, covering the lens with a lens cap and setting to an aperture other than 'A', as you fire and wind-on, back to the frame number where you got to before. Then you can safely finish the film.