Frequently Asked Questions

Q. Can you fix or service my Trip 35 camera?

A. We no longer offer repairs, refurbishment or servicing of customer's own cameras. We can recommend Luton Camera Repair Shop for all classic Olympus repairs. We only repair cameras that have been purchased from us (or The Photographer's Gallery) within the 12-month warranty period.

 

Q. How long will it take to deliver my camera?                

A. About 3 - 5 working days is the current estimate.  Small orders for accessories only should be delivered within about 2 - 4 working days. We will always try to deliver earlier than these estimates, but we are often busy with multiple orders.

If you are an overseas customer, it will take a little longer. Check this link for international delivery status:

  https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

For more detail on shipping costs, please see our Shipping page

Q. Do you ship to Europe?

A. We will ship to European countries but you must pay any local charges, VAT, import duties or taxes on arrival in your country. If you do not pay these fees then your parcel may not be delivered and may be returned to us or held at the entry port. Any losses resulting from this will be the responsibility of the customer and no refunds can be issued by Trip Man. 

  

Q. Is the camera shown for sale in the photos on the web site the actual camera I will receive?

A. Yes, the photos are of the actual camera that is for sale.  

 

Q. What is your warranty and return policy?

We offer a full 12-month warranty. If your camera has a fault then you can return your camera for a repair, replacement or refund. We will always try to fix the problem first. If we can't then we'll offer a replacement or a refund. 

If you have changed your mind or are unhappy about your purchase for any reason, then let us know and you can return the item within 30 days of purchase.

 

Q. I''m looking for a Trip accessory/43.5mm filter that is not shown on your web site. Do you stock other items?

A. Yes we have lots of other accessories and filters not listed here. We have leather cases, many different filters etc. Just send us an enquiry if you are looking for something: info@tripman.co.uk

 

Q. What is the difference between an early and a late Trip 35?

A. Earlier Trips have a silver shutter button; later models have black buttons. Inside the camera there are a number of differences, as the camera evolved over time, parts were made from different materials. Earlier models are a fraction heavier because of the components. Early models tend to be a little more expensive due to their being harder to find in good working order. Both models are built to last though and will produce the same excellent results.

Black Trips or very early silver Trips with a 6-digit serial number are now quite rare in good working condition. We sometimes have these available on the website, but feel free to ask if we have any coming into stock by e-mailing us at  info@tripman.co.uk

  

Q. Where can I get 35mm films developed, scanned and printed?

A. Most photo labs will develop 35mm film, B & W and Colour. You can also use mail order services such as these:

https://www.apertureprinting.com/ 

https://harmanlab.com/collections/35mm-film-processing

 

Q. Can I leave a review for Trip Man?

Yes, you can review our products and services on Trust Pilot. We value your feedback. Thank you.

https://uk.trustpilot.com/review/tripman.co.uk